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Due to the bespoke nature of our offerings and our unwavering commitment to sustainability, we are unable to accept returns or
exchanges on our products. We believe in the integrity of our craftsmanship and stand by the quality of every item we create.
However, should your package arrive damaged, we're here to make it right. Simply reach out to us at hello@halcyonhomebody.com, and our dedicated team will swiftly assist you in arranging a replacement. Your satisfaction is our priority, and we're committed to ensuring your Halcyon Homebody experience is nothing short of extraordinary.
We understand the challenge of selecting scents online. That's why we provide detailed scent descriptions, ingredient lists, and sample options to help you make an informed decision. Additionally, we're happy to offer personalized fragrance recommendations based on your preferences.
We're committed to your satisfaction. If you have any concerns about your purchase, please contact us at hello@halcyonhomebody.com. Our team will do their best to address your issues and find a suitable solution, such as offering personalized recommendations or guidance.
In the rare event that your package arrives damaged, please reach out to us immediately at hello@halcyonhomebody.com with a photo of the damaged item. We'll gladly send you a replacement and handle any shipping or return costs associated with the issue.
Your health and well-being are our top priorities. If you have any allergies or sensitivities, please review the ingredient lists provided on our website or contact us for further assistance.
Unfortunately, due to the nature of our products and our commitment to sustainability, we're unable to accept returns or exchanges for change of mind. We encourage you to reach out to us with any questions or concerns before making a purchase, so we can assist you in finding the perfect product for you.
We strive for accuracy in fulfilling orders, but mistakes can occasionally occur. If you receive the wrong product, please contact us immediately, and we'll arrange for the correct item to be sent out to you at no additional cost.
While we're unable to accept returns or exchanges for gifts, we're happy to assist the gift recipient with finding an alternative product or providing store credit for future purchases. Reach out to us at hello@halcyonhomebody.com, and we'll be glad to help!